Patient Experience Lead

Patient Experience Lead | Sutton Coldfield Group Practice | Four Oaks, Sutton Coldfield | £33,169 – £38,688 per year

Job description

Job summary We are looking for someone who can turn patient complaints as feedback into action, identify opportunities for improvement, influence change across the organisation and help shape the future of patient experience within an innovative, forward-thinking primary care organisation. You will lead our complaints function, ensuring concerns are managed professionally and compassionately, while also driving a culture that recognises complaints and feedback as valuable insight into how we ca…

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