Helpline Operator

Helpline Operator | Betsi Cadwaladr University Health Board | Wrexham Technology Park, Wrexham | £26,813 – £27,890 per year

Job description

Job overview The ability to speak Welsh is essential for this post. The Helplines Department currently operates several 24 hour helplines from a base at Grove Road in Wrexham. Helpline Operators respond to incoming calls on the helplines as well as make outgoing calls in response to voicemail messages. All of the helplines provide emotional support, advice, information and literature to callers living with mental ill health, dementia, Gambling addiction, and substance misuse issues as well as o…

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