ICC Call Handler - Estuary Point, Liverpool

ICC Call Handler - Estuary Point, Liverpool | North West Ambulance Service NHS Trust | Garston, Liverpool | £25,760 – £27,476 per year

Job description

Job summary This is a vital role where you will initially start your training as an ICC Call Handler in one of our contact centre areas - 999, 111 or Patient Transport Services, overtime being placed on conversion courses & trained in all three areas.As a Call Handler you will be the main point of contact for the person at the other end of the line. Manage a variety of calls from a wide range of different patients with care and compassion Complete patient assessments over the phone Where applic…

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